I recently purchased a new cycle from Moto1 and found the staff were extremely helpful, responded quickly, generous with their time, and maintained excellent communication through the whole process from selecting, ordering, and getting on road. Can highly recommend them! Malcolm
The team at Moto1 have gone above and beyond during my recent purchase of a new bike. The customer service has been amazing not only for this sale but also for the purchase of spare parts for my other bikes! Thank you for all your help and support, look forward to dealing with you in the future for parts and further bike purchases.
The entire crew at moto1 have given me one of the best experiences in purchasing a vehicle in a long time, Glenn who has been helping me every step of the way with his huge knowledge base on vehicles, not just stock but in general has been amazing, Shane the new owner is happy to help every time I walk through the doors no matter how small a problem may be, the parts crew in particular Ben really know their stuff, the finance team was extremely helpful with my new finance and even with the change of premesis and all the craziness that goes with it everyone was going out of their way to help.I cannot genuinely recommend them highly enough and honestly cannot wait to put the service department to the test, nothing but good genuine service and honesty.Kieran honda msx125 grom 2019
Through some miscommunication my first visit to Moto1 didn’t go swimmingly for either of us. That was rectified this week by some excellent customer service by the service department. I had a software update on my KTM Super Duke GT and couldn’t be happier with the way this was handled by Glenn and the service department staff. The process was well explained and the outcome was better than anticipated.I am happy to recommend Moto1 service dept to KTM owners, though I am sure Honda owners will be well treated too Lol!!
After driving up from Melbourne to Maroochydore to purchase a near brand new 2021 Honda CRF250R from this dealership,… we left nothing short of disappointed.
If it was possible to give 0 stars, we would be doing so.
We arrived earlier than expected Saturday afternoon, got the bike, no problems. Left for home, had a go at starting the bike on the trailer – to which it wouldn’t even click over and start.
We called Grayson who we dealt with over the past week to organise everything & let him know the bike wasn’t starting, essentially he told us the shop closes in 5 minutes there’s nothing he could do to help us.
We drove straight to the shop arriving just before close, he came out, had a look and told us the battery was dead unfortunately and we would need to buy a charger to get it going. After spending $10,000 and driving from Melbourne, this was the last thing we expected.
With no help from Grayson, we had no other option than to trust his word and hope that it was a flat battery, not knowing if the bike would ready to go once we were home or if there was other issues.
Luckily we called into YAMAHA TEAM MOTO which is also in Maroochydore and asked for a second opinion, explained all to them – they did not hesitate to do anything in their power to help us. They hooked the bike up to a battery pack, unfortunately the bike still wouldn’t start – initially which was what we were told was the problem.
We left it with Nate & Dave, to find out the bike needed new spark plugs.
These guys did all they could, and thankfully for them, the bike started up no issues.
If you’re looking at buying a bike, I definitely would not recommend shopping here. Travel the extra 5 minutes to TEAM MOTO – YAMAHA.
Grayson’s behaviour and attitude towards us was careless and extremely dismissive, he couldn’t have cared less whether the bike was going to start or not.
Will definitely never again be shopping here.read more
💯 Highly recommend Shane and the team at Moto1. Super helpful and when I needed parts for my bike They were really… helpful And they even delivered it to the track which made it so much easier. Thanks guysread more
Shane is the most helpful man around!
We had issues with the jetting on our brand new 50 (not bought from Moto1… though) and he gave the best tips to fix and make it run nice!
We went to other places and they couldnt seem to fix the issue and turns out his advise over message was all we needed – he didnt even need to look at the bike to know what to do!
Unfortunately we live in Brissy so cant get in there often but would recommend you check them out for all your moto needs! 🤙🏼
Thanks team!read more
Shane and the team went above and beyond helping us surprise our son with his new bike. Nothing was to much trouble,… the whole process made easy even organising custom stickers. The communication was great, I highly recommend and will be a returning costumerread more
My family and I have been going to Shane and the Moto1 boys for a few years.
We have alway had nothing but amazing… customer service, they alway bend over backwards to help with any problems and to get parts in as quickly as they possibly can.
It’s been a trying time for everyone and these guys still try so hard to keep us the customers happy.
Yes things are going to take longer then except, how the hell is that there fault, it’s the way things are now………suck it up.
We will alway recommend and go throw Moto1.
Thank you all at Moto1 for your help, please keep up your awesome workread more
The best service and quality and they are willing to do whatever they can to assist you in what you need. They will be… who I’ll be getting all my bikes from now.
Thanks for my 2020 KTM 450sxf Factory Editionread more
I received my new Honda Grom last week and they made the process of buying a new bike really easy and really quick… considering the bike had to be ordered in and the delays in shipping due to the pandemic, Shane and the boys know their stuff and I highly reccomend them! They went above and beyond to help me out and delivered the bike to me directly.read more
Just bought a brand new Motocross bike off the team at moto1 and I couldn’t be happier. The customer service was… outstanding and nothing was too hard for them. Everyone was super helpful and knowledgeable which made my purchase a piece of cake. Would recommend 100%read more
Recently bought a Cb650F at Moto1 and could not be happier. Shane, Lesley and the team go above and beyond to make… evrything go smooth and make you feel at ease buying from them. I highly recommend you visit Moto1 and see for yourselfs. 🏍👍👍🏍read more
Recently brought 85 big wheel had been shopping for a while and knew the average price they were going for Shane gave… me a good price straight away no reason to barter super helpful with spares ect Shane keeping me informed on bike delivery is something other stores lack from previous dealings Professional service will be backread more
Highly recommend Moto1 Motorcycles if you are looking for a great deal and great customer service when buying a new… motorbike. Shane at the team at Moto1 motorcycles should be your first and only stop when buying a new KTM or Honda.
Cheers for the great service guys, absolutely loving my MY19 KTM 350-Fread more
Great service from the new ktm dealership !
Dealership went out of there way to look after me on the purchase of a new… bike , 1000klm later I had a minor issue and rode the bike in to show them , they had the part in stock and fixed it on the spot to get me back on the bike for the weekend ! They even washed my bike all free of charge ! Top work Moto1 great service!read more
Excellent customer service. Shane and his team at Moto1 Motorcycles were very friendly and professional. My husband is… very happy with his new KTM.
VERY HAPPY😊😊😊 Thank you again for a great customer service! Definitely be back to buy other things.
SHARINA & PHILread more
A very pleasant experience at moto1, Shane and Lesley were absolutely wonderful! Thanks guys for all your help. I can… not wait till Xmas morning to see my boys eyes light up when he sees his new KTM 50SX !! Thank you so much!read more
Massive thankyou to the team at Moto1 for getting Parker’s new bike ready last minute for the first round at SEQs at… Kilcoy today! We are ever so grateful for the extra effort the team have put in.
If you’re looking for a moto shop that pride themselves on great, personal customer service, then this is the place for you!read more
Thanks to the guys at moto1 for helping us with the purchase of our son’s KTM 65. The bike is excellent, the sale was… smooth and hassle free. We definitely recommend this shop if your in the market for a bikeread more
Highly recommend Moto1. Great team, Friendly service, great prices and very knowledgeable. We buy all of our bikes and… parts from Moto1 for our boys racing MX and they go above and beyond to get us what we need and when we need it! Cheers guys!read more
Thanks so much Shane & the team at Moto1 at Maroochydore! Your service, price & knowledge of your products has been… amazing for our first motorbike purchases!! We love our new CRF125 bikes! We’ll be back!read more