Shipping and Returns Policy
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FREE Shipping* within Australia orders over $99.00
Up to 7k or 45cm x 45cm x 45 cm
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Standard Shipping – $15.00 orders over $99.00
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Express Post Shipping – $25.00
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Bulky Item Shipping – by quote
Standard Shipping orders are usually dispatched via Australia Post within 1 – 3 working days.
Orders received after 2pm will be processed the next business day.
If you require your order to be shipped Express Post, please select at checkout including the Express Post surcharge.
Bulky Items – All items over 7kg or 45cm x 45 cm x 45 cm (LxWxH) are quoted based on your specific order dimensions, please select this item at checkout and one of our team will contact you prior to processing for an estimate of costs. Free Shipping over $99.00 does not apply to orders over these dimensions.
For an estimate on current delivery times from our location in Maroochydore 4558 to your postcode please check Australia Post for latest delivery information.
**Please note, if you order an item which is not in stock at Moto1 Motorcycles and you select to special order in from another supplier or manufacturer please allow an additional 2-3 days for us to receive the item and ship out to you.
Any questions please call our team on 07 5445 8866.
Dangerous Goods
If the item is classified as a Dangerous Goods, which is shown in the product description, these items can only be collected from the store and cannot be shipped.
International
International Orders do not fall into our standard shipping criteria and can only be placed by phone with our customer service team.
Return Policy
If you change your mind, regarding a purchase, under Australian Consumer Law we are not required to provide a refund or replacement. However, please contact our customer service team within 14 Days of receipt of the item on 07 5445 8866, with your intent to return and we will consider your request.
Please note: Items will display if “In Stock” at time of purchase. If the item was not “In Stock” as standard item we carry and was special ordered from the supplier or another dealer then the item may not be returned for change of mind.
Electrical items are NON-refundable.
Likewise, if you ordered the incorrect size or part and would like to exchange it then please contact our customer service team within 14 Days of receipt of the item.
All returns or exchanges MUST be authorised by our customer service team BEFORE goods are returned. The customer service team will issue an RMA (Return Merchandise Authority) number which must be included with any returns, exchanges or correspondence.
Contact our Customer Service Team: 07 5445 8866 or email: parts@moto1motorcycles.com.au with your order/invoice number.
All non-warranty items returned for refund or exchange must be returned with the original receipt within 14 days of the RMA being issued.
Returns & Exchanges
Items must be in original new and resalable condition with original packaging, tags/labels/tickets attached and undamaged, or your return may not be accepted and may be returned to the customer at your customers’ expense.
Please ensure return packaging is suitable to ensure this.
Free shipping is not applicable on re-delivery of an exchanged item, shipping charges will apply and will be payable prior to shipping the exchange item.
All returns and exchanges remain the responsibility of the purchaser until received by Moto1 Motorcycles.
Damage in Transit
If in the unlikely event you receive your purchase with damage due to transit, please photograph the packaging prior to opening as evidence of your unfortunate delivery and notify our customer service team within 48 hours of receipt of the goods.
Warranty/Faulty Returns
Warranty is subject to the Australian Consumer Law (ACL). Most items come with a 12-month limited warranty on craftsmanship and materials. Some higher quality items may carry a longer warranty. If you require specific warranty information on an item, please contact our customer service team.
If you have a warranty (faulty) item that you would like to return, you must first notify our customer service team detailing the return.
We will require the following:
The invoice/order number and date of purchase, a brief description of the fault and a photograph showing the fault.
On receipt of the above information, we will email you a Warranty Claim Authority (WCA) and we will reimburse you shipping costs when the claim is finalised.
Please do not return your item prior to notifying our customer service team, as your item may not be processed.
We aim to have your warranty claim processed as quickly as possible; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on the progress by email updates.
This process can take around 2 weeks but once completed, you should receive your refund or replacement within 5 business days.